Connect to K2 Mobile

To access K2 Mobile, the install file must be installed on the relevant mobile device.

Note: The files can be distributed with a digital distribution service (for example: Play Store) or transferred directly from a PC or server.

To install the file:

1. Copy or download the file to your PC or laptop.
2. Connect your mobile device to the relevant Virtual Private Network (VPN).
3. Connect your mobile device to your PC.
4. Browse to location of the file on your PC or laptop.
5. Copy the file to your mobile device.

6. Browse to the location of the file on your mobile device.

7. Tap the file to install it.

8. If prompted, accept changes to the mobile device's location settings.

   

   K2 Mobile is installed on your mobile device. Refer to Connect to K2 Mobile for more information about connecting to K2 Mobile.

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To connect to K2 Mobile:

1. Connect your mobile device to the relevant Virtual Private Network (VPN).

2. Tap the K2 Mobile application.

   

   The Service Connection Details screen is displayed.

   

3. Enter the relevant information.

The fields on the Service Connection Details screen are described in the following table.

This field	Holds this information...
Machine Name/IP	The machine name or Internet Protocol (IP) address for the K2 Mobile application.
Install Type	Only set the Install Type if it is a test or training instance. This should be set as ‘_1_Test’ for example.
Authorisation Key	The authorisation key. This is stored in the Mobile Authorisation Key option in Mobile Options (accessed by navigating to Tools > System Options > Mobile Options).

4. Tap the Save button.

   

   The Login screen is displayed.

   

   Note: If you have entered invalid data, an error message is displayed instead.

5. Enter your personal identification number (PIN) code.

   Note: Contact your system administrator for your personal identification number (PIN) code, which is stored on your contact record in K2. Refer to Add or Edit a Contact for further information.

6. Tap the Save button.
7. If prompted, accept changes to the mobile device's location settings.

   

   The K2 Mobile screen is displayed.

   

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Sign in to the K2 Mobile application using your PIN.

To log in:

1. Open the K2 Mobile application.

   

   The Login screen is displayed.

   

2. Enter your PIN code.

   Note: Contact your system administrator for your personal identification number (PIN) code, which is stored on your contact record in K2. Refer to Add or Edit a Contact for further information.

   The K2 Mobile application is displayed.

   

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To log out of the K2 Mobile application:

1. Tap the ellipsis button at the bottom of the K2 Mobile screen.

   

   The options windows is displayed.

   

2. Tap the Logout button.

   

   The Login screen is displayed, where you can re-enter your PIN to reconnect.

   

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